Quality Assurance Program:
providing comprehensive services to the military, industrial and commercial
sectors. Our engineering services and support delivers qualified personnel,
facilities, materials, equipment, analyses, test and data collection, and
hardware and software deliverables. We provide support for Research and
Development, Engineering, Systems Engineering, Process Engineering, and
Configuration Management. We develop full scale models and fabrication for
mockups, and provide full manufacturing for preproduction and production
units. Our company has successfully completed hundreds of projects employing
our resources. We have provided key contributions at various stages in the
developmental process ranging from early concept development and study
phases throughout the full scale development (FSD) phase. We confidently
bring that experience and customer orientation to all of our customers
programs.
Our approach to monitor and maximize quality is seen within our customer
support policy, response time, action item tracking of issues, schedule
monitoring, escalation processes and weekly review meetings. Our 3-D
Quality Assurance Policy states, 3-D will provide Engineering Services,
Fabricated Components, and Assemblies that meets Customers requirements for
Quality, Reliability and Delivery. The purpose of the 3-D Quality Assurance
Manual is to define and standardize internal processes to assure high
quality. The procedures described provide the guidelines and controls
employed to achieve customer specification requirements. Additionally, our
Quality Control Manual is in compliance with the ISO 9001 system. To
achieve uniformity, understand changing trends and generate performance
improvements, regular Quality Assurance meetings are held to review and
improve on all short and long term goals.
Our approach to guarantee responsiveness and cooperation with customers is
fundamental within our company. We focus on timely communications,
promoting networking and teamwork, technical interchange meetings (TIMs),
open issue tracking processes and positive attitudes with willingness to
serve. To ensure the highest quality we reference our internal Quality
Manual Section 15.0 Servicing and Customer Support. We promote responsiveness and cooperation with the customer by:
* Documenting procedures for handling customer and technical assistance needs.
* Training operators to handle customer calls promptly.
* All customer problems are documented, prioritized, tracked, and escalated as required.
* Empower employees with the authority to act responsibly when handling customer issues.
* Distribute Customer Satisfaction Surveys that allow constructive input through our Quality Programs.
